WhatsApp templates for customer service and sales (ready to use)
Proven messages for the key moments: the first greeting, answering the price question, following up with people who went quiet, and closing the sale. Copy and adapt them.
What's inside
- 4 message templates ready to copy and paste.
- When to use each one in the conversation.
- How to adapt them to your brand without sounding like a robot.
These templates cover the four moments where the most sales are won or lost on WhatsApp. Copy them, change what’s in brackets and adjust them to your tone.
1. First greeting (reply in seconds)
Hi! Thanks for reaching out to [BRAND]. I’m [NAME] and I’m happy to help. Are you looking for something specific, or would you like me to show you our most popular items? 😊
2. When they ask about the price
[PRODUCT] is [PRICE], with shipping to [AREA] in [TIMEFRAME]. If you’d like, I can set it aside for you right now and send you the payment link. Want me to hold it?
3. Following up with someone who went quiet
Hi [NAME], I saw you were interested in [PRODUCT] 👀. I still have your size available, but it’s selling out. Want to lock it in today?
4. Closing the sale
Perfect! To get it ready I just need [DETAIL: address / size]. As soon as you confirm payment here [LINK], I’ll prepare your order and send you the tracking number. 🙌
How not to sound like a robot
Use the customer’s name, respond to what they actually said (don’t paste the message cold) and let an AI agent personalize them for you: you set the template, the AI adapts it to each conversation and you approve what matters.