This policy explains how charges, cancellation, and refunds work for the Agent CEO service (the "Service"), provided by Klinworks, LLC ("Klinworks," "we," "us"), a Delaware (United States) limited liability company, file no. 10704723, with its registered office at 131 Continental Drive, Suite 305, Newark, Delaware 19713.
It applies to every person or organization that subscribes to a plan or buys credits. It expands on section 3 of the Terms of Service; if anything conflicts, the Terms prevail.
1. How you are charged
1.1 Plans. All prices are in U.S. dollars (USD) and do not include applicable taxes (Terms §3.4):
| Plan | Price | Credits per week | People |
|---|---|---|---|
| Arranque | $0 per month | 300 | 1 |
| Impulso | $29 per month | 2,300 | Up to 5 |
| Motor | $99 per month | 40,000 | Up to 20 |
| Imperio | $249 per month | 200,000 | Unlimited |
All plans include unlimited agents and 30-day history.
1.2 Automatic renewal. Paid plans (Impulso, Motor, and Imperio) renew automatically every month and are charged to the payment method you have on file at the start of each new monthly period, until you cancel. Before subscribing, you will see the price, the billing frequency, and that renewal is automatic [PENDIENTE: confirm that the app's checkout displays this and sends the confirmation required by automatic renewal laws]. You can cancel at any time from within the Service, effective at the end of the paid period (section 2); if you cancel before the renewal date, you will not be charged again.
1.3 Weekly credits. Each plan includes an amount of credits that renews every Monday. Weekly credits you do not use expire that Monday: they do not roll over to the following week and are not refunded.
1.4 Credit packs. You can buy additional credits with a one-time payment (they do not renew):
| Pack | Credits | Price |
|---|---|---|
| Chispa | 1,000 | $5 |
| Envión | 3,000 | $12 |
| Turbina | 8,000 | $29 |
| Reserva | 20,000 | $65 |
Credits in the Reserva pack do not expire. [PENDIENTE: expiration of Chispa, Envión, and Turbina credits, if any]
1.5 No automatic overage charges. If you run out of credits, your agents stop until the next renewal or until you buy more. We will never automatically charge you for exceeding your plan (Terms §3.2).
1.6 Payment processor. Payments are processed by Stripe. We do not store full card numbers.
2. Canceling your plan
- You can cancel whenever you want from within the Service, with no penalty.
- You keep access until the end of the paid period (Terms §9.1). You will not be charged again afterward.
- Canceling does not delete your data immediately: after termination, you have 30 days to export your content (Terms §9.3).
3. When refunds apply and when they do not
These are the rules, all except as required by applicable law:
3.1 Your first subscription: 7 days. If this is the first time you subscribe to a paid plan and you have used less than 10% of its credits, you may request a full refund of that first payment within 7 days of subscribing.
3.2 Credit packs: 14 days. The Chispa, Envión, and Turbina packs are refunded if you request it within 14 days of purchase and you have not used any of their credits. [PENDIENTE: confirm whether Reserva follows the same rule]
3.3 Credits already used. Outside the two cases above, credits that have already been used are not refunded, because they correspond to computing capacity already consumed with our providers (Terms §3.5). Weekly credits that expire unused are not refunded either (section 1.3).
3.4 Platform failures. If you lose credits due to a failure of the Service—for example, an operation that is charged but not executed because of an error on our side—we return them to you as credits, provided you report it to us within 30 days of when it occurred. This return is in credits, not money.
3.5 Billing errors. If we charge you in error—a duplicate charge, a wrong amount, a charge after you canceled—we refund the full amount of the error.
3.6 Credits are not money. Credits have no cash value: they cannot be exchanged for money and are not refunded except in the cases in this section.
3.7 What the law requires. If applicable law grants you a right to a refund or withdrawal that cannot be limited by contract—for example, as a consumer in your country of residence (Terms §12.6)—that right prevails over this policy.
4. How to request a refund or a credit return
Write to info@klinworks.com with:
- Your Agent CEO account email.
- The details of what happened: date, amount or credits affected, and which operation or charge you are disputing.
- If you have it, the receipt or a screenshot.
Response time: [PENDIENTE].
How and when you receive the money: the refund is returned to the same payment method you used, through Stripe, within [PENDIENTE: time frame]. Your bank may take a few more days to reflect it. Credit returns (§3.4) are added to your organization within the Service.
5. Failed payments
If a charge fails, we will notify you and give you a reasonable period to resolve it before suspending the Service (Terms §3.6).
6. Changes to this policy
We may update this policy. Price changes are announced at least 30 days in advance and do not affect a period already paid (Terms §3.3). The date at the top always indicates the latest version.
Contact
Klinworks, LLC 131 Continental Drive, Suite 305 Newark, Delaware 19713, United States Delaware file no. 10704723
- Refunds and billing: info@klinworks.com
- Legal matters: legal@klinworks.com